What is CRM (Crisis Resource
Management)?
CRM in
healthcare is a structured approach to managing human factors in critical
situations, emphasizing:
• Effective
teamwork
• Clear
communication
• Situational
awareness
• Task
management
• Decision-making
under pressure
Originally
developed for the aviation industry to prevent accidents, CRM principles are
now widely used in emergency medicine, anaesthesia, ICU, surgery, and other
high-risk medical settings.
Intended
for all HCWs working in critical areas of the hospital dealing with medical and
surgical emergencies and other complex scenarios of the hospital such as fire,
chemical hazards, and power and oxygen failure.
- Management of
life-threatening situations and mishaps
- Medical mishap evolution in
healthcare delivery system
- Crisis resource management
principles
- Problem-based learning
through case scenarios
- Classical and complex case
discussions
- MCQs for all chapters
- Fully illustrated with 170
colour images
- Complete Crisis Management
Coverage – Integrates critical care, emergency medicine, trauma response,
and perioperative patient safety into one comprehensive guide.
- Real-Life Clinical Case
Studies – Learn from authentic ICU and emergency department scenarios to
sharpen crisis decision-making skills.
- Aviation-Based CRM
Principles – Applies SHELL model, human factors, and cross-industry crisis
teamwork strategies to healthcare settings.
- Technical &
Non-Technical Skills – Builds clinical expertise while strengthening
leadership, teamwork, communication, and situational awareness.
- Visual Learning Made Easy –
Features flowcharts, algorithms, and diagrams for rapid concept recall in
high-pressure situations.
- Exam-Oriented Learning –
Includes MCQs and structured self-assessment tools for postgraduate and
professional exam preparation.
- Disaster & Rare Event
Preparedness – Covers hospital disasters, fire incidents, and chemical
exposure response.
- Adaptable to All Resource
Settings – Practical protocols for both advanced tertiary care and
low-resource hospitals.
- Course-Tested & Trusted
– Official textbook for CRM & Patient Safety Foundation workshops,
piloted at ISCCM 2022 Mumbai.
- Expert Author – Written by
Dr. Parshotam Lal Gautam, a nationally recognized leader in critical care
medicine and patient safety.
Tools
& Frameworks Supporting CRM
• SBAR
(Situation-Background-Assessment-Recommendation)
• CUSS
(Concerned, Uncomfortable, Safety issue, Stop)
•
TeamSTEPPS (Team Strategies and Tools to Enhance Performance and Patient Safety)
•
WHO Surgical Safety Checklist
•
Debriefing Models (e.g., PEARLS)
CRM enhances patient safety by:
•
Reducing human error in emergencies
•
Improving team performance under pressure
•
Standardizing responses to common critical situations
•
Promoting a culture of safety and continuous learning
